Questions about Lili? Find the answers here

You can open a Lili account here (it takes less than 3 minutes!) and download the Lili app via the App Store or Google Play. 

Once you open your account and download the Lili app, you can start using your digital card! To view your card details, open your Lili app, go to the menu, and tap on ‘View My Card’.

Your physical card will be sent automatically after opening your account to the address provided while signing up.

You can log in to Lili via the Lili business banking app, available for download via the App Store or Google Play.

You can also log in to your Lili account through Lili’s web app.

Yes! While your Lili account must be registered under your own name, you can add your business name to your account if you are operating under a DBA or Single Member LLC.

To add your business name to your Lili account, follow the steps available here.

You can add money to your Lili account via your Lili banking app, by selecting any of the options available under the “Add Money” menu tab, including:

• Instant Pay
• Direct Deposit
• ACH Transfer
• Link Another Bank Account
• Scan Your Check

Read more about adding money to your account here.

Lili’s Routing Number is 091302966.

To set up a direct deposit, you’ll need to provide the payer (e.g. your employer or the government benefits administration) with:

• Our Routing Number
• Your 12-digit Account number, which can be found in the Lili App, after logging in, under “Settings/Personal info”.

Yes – you can withdraw cash from your Lili account at ATMs anytime! Lili doesn’t charge withdrawal fees from more than 38,000 ATMs across the US. You can find the ATM closest to you using our Free ATM locator available in the Lili app.

If you are an existing Lili account holder, you can upgrade your Lili Basic plan to Lili Pro by accessing your Lili mobile app, tapping on the main menu, and selecting Account Type > Upgrade.

Learn more about Lili Pro here.

If you haven’t joined Lili yet, you can sign up here.

During the signup process, you can choose between Lili Pro and Lili Basic.

Lili offers our customers bookkeeping tools including expense categorization, invoicing and tax tools.

If you currently use Quickbooks, you can integrate Quickbooks with your Lili account by following the steps here. Once your Lili account is connected to QuickBooks, it will automatically send transactions to QuickBooks on a daily basis¹.

You can find the answers to many frequently asked questions in our Help Center.

If you still have any questions, our Customer Service team is here to help! We’re available Monday through Friday via email at [email protected]. Our hours of operation are Monday to Friday, between 9 AM and 7 PM EST. You can also check out our chat bot via the Lili mobile banking app, which is available to assist you 24/7!

There is nothing more important than protecting your information and privacy. In addition to your account being FDIC-insured by Choice Financial Group Inc., Member FDIC, we have multiple layers of security both on our website and within the Lili app to ensure the safety and integrity of your account and data. 

There are important things you should do to keep things secure on your end, as well. Make sure you choose passwords that only you will know and if you have access to more sophisticated technology like Touch ID or facial recognition, use it!

If you notice a transaction that you don’t recognize, please follow the steps listed here.

Feel free to review Lili’s Privacy Policy for details about how we protect the privacy of Lili account holders.

Absolutely – all Lili accounts are FDIC-insured up to the standard maximum deposit insurance amount of $250,000 by our partner bank, Choice Financial Group Inc., Member FDIC.

Yes, Lili is certified Level 1 PCI DSS compliant.

Your Lili Visa Business debit card is accepted everywhere Visa is accepted.

You can also use your Lili Visa debit card to withdraw cash at over 38,000 ATMs across the US, free of charge. Find the nearest one using our Free ATM locator in the Lili banking app.

If you don’t recognize a transaction in your Lili account, we urge you to temporarily freeze your card in order to avoid any other fraudulent transactions being posted in your account. You can do so as follows:

1.     Log in to your Lili account via the mobile app
2.     In the Menu, under Lili Card Settings, switch “Transactions are allowed” to off.

After following the above steps, you should contact us immediately by calling 855.545.4380.

You can find more information about Lili’s policies in our Terms and Conditions and Privacy Policy pages.