FAQs

You can open a Lili account here and download the Lili mobile app via the App Store or Google Play. 

Once you open your account and download the Lili mobile app, you can start using your digital card! To view your card details, open your Lili mobile app/log in to your Lili account via the web platform, go to the menu, and tap on ‘View My Card’.

After opening your account, your physical Lili card will automatically be sent to the address provided while signing up .

You can log in to your Lili account via your mobile device or desktop:

• Log in to Lili via the Lili mobile app, available for download via the App Store or Google Play.
• Log in to your Lili account through Lili’s web platform.

Yes! While your Lili account must be registered under your own name, you can add your business name to your account. To add your business name to your Lili account, follow the steps available here.

You can add money to your Lili account by selecting any of the options available under the “Add Money” menu tab within your account, including:

• Instant Pay
• Direct Deposit
• ACH Transfer
• Link Another Bank Account
• Scan Your Check
• Incoming Domestic Wire Transfers

Read more about adding money to your account here.

Yes – with Lili, you can accept domestic wire transfers fee-free and without limits to the amount or the number of transfers you can accept.

Lili has two routing numbers:

1. Our Routing Number for ACH Transfers is 091302966
2. Our Routing Number for Incoming Domestic Wire Transfers is 121145307

To set up an ACH transfer you’ll need to provide the payer along with:

• Our ACH Transfer Routing Number
• Your 12-digit Account number, which can be found in your Lili account, under “Settings/Personal info”

To accept a domestic wire transfer, you’ll need to provide the payer with:

• Our Wire Transfer Routing Number
• Your 12-digit Account number, which can be found in your Lili account, under “Settings/Personal info”

Yes – you can withdraw cash from your Lili account at ATMs anytime! Lili doesn’t charge withdrawal fees from more than 38,000 ATMs across the US. You can find the ATM closest to you using our Free ATM locator available in the Lili platform.

If you are an existing Lili account holder, you can upgrade your Lili Basic plan to Lili Pro, Lili Smart, or Lili Premium by following the instructions available here.

Learn more about the different Lili account plans here.

If you haven’t joined Lili yet, you can sign up here.

During the signup process, you can choose between Lili Premium, Lili Smart, Lili Pro, or Lili Basic.

Lili offers our customers powerful accounting tools including expense categorization, smart bookkeeping, invoicing² and tax preparation tools.

If you currently use Quickbooks, you can integrate Quickbooks with your Lili account by following the steps here. Once your Lili account is connected to QuickBooks, it will automatically send transactions to QuickBooks on a daily basis.

You can find the answers to many frequently asked questions in our Help Center.

If you still have any questions, our Customer Service team is here to help! We’re available Monday through Friday via email at [email protected]. Our hours of operation are Monday to Friday, between 9 AM and 7 PM EST. You can also check out our chat bot via the Lili platform, which is available to assist you 24/7!

There is nothing more important than protecting your information and privacy. In addition to your account being FDIC-insured by Choice Financial Group, Member FDIC, we have multiple layers of security both on our website and within the Lili platform to ensure the safety and integrity of your account and data. 

There are important things you should do to keep things secure on your end, as well. Make sure you choose passwords that only you will know and if you have access to more sophisticated technology like Touch ID or facial recognition, use it!

If you notice a transaction that you don’t recognize, please follow the steps listed here.

Feel free to review Lili’s Privacy Policy for details about how we protect the privacy of Lili account holders.

Absolutely – all Lili accounts are FDIC-insured up to the standard maximum deposit insurance amount of $250,000 by our partner bank, Choice Financial Group, Member FDIC.

Yes, Lili is certified Level 1 PCI DSS compliant.

Your Lili Visa® Business Debit Card⁷ is accepted everywhere Visa is accepted.

You can also use your Lili Visa business debit card to withdraw cash at over 38,000 ATMs across the US, free of charge. Find the nearest one using our Free ATM locator in the Lili platform.

If you don’t recognize a transaction in your Lili account, we urge you to temporarily freeze your card in order to avoid any other fraudulent transactions being posted in your account. You can do so as follows:

1.     Log in to your Lili account
2.     In the Menu, under Lili Card Settings, switch “Transactions are allowed” to off.

After following the above steps, you should contact us immediately by calling 855.545.4380.

You can find more information about Lili’s policies in our Terms and Conditions and Privacy Policy pages.